FAQs

I placed an order but never received a confirmation email? 

If you do not receive an email from Tailored Drip within a few hours of placing your order, be sure to check you spam folder. Alternatively, the email address on file might not be spelled correctly. If you are still unable to locate the confirmation email for you order, please contact our customer support team via email.


What are the shipping options? 

We ship all our products from California. We only ship domestic. Packages will be shipped via USPS. Orders typically ship within 2 business days after placing order. 


How do I track my order? 

Once your package is shipped out, you will receive a shipping confirmation email with a tracking number. You may visit USPS.COM and enter that tracking number to track your package.


How do I make changes to an order I've already placed?

We know how important your order is, so we aim to fulfill orders as soon as possible! While we cannot cancel or change an order once it has been placed, you are welcomed to return your items in accordance with our Return Policy once your order has been delivered to you.


How do I contact your company if my question isn't answered here?

 

You can contact us at customersupport@tailoreddrip.com